A QUICK OVERVIEW OF HCI'S
CULTURE BUILDING PROCESS
(In this case, applied to an Elder-Care context)
- Examine your own feelings, thoughts, experiences, and convictions
- Dialog with others. Identify obvious and perceived (potential) problems (Not solely from the administration’s point of view, but from the residents’ point of view).
- Throughout the dialog process, keep copious notes; collect data.
- Identify Core Values that will drive you, and your center’s operation toward desired goals.
- Organize Focus Groups: Residents, Residents’ family members, Staff (all levels)
- Utilize data from proven sources, e.g., The Eden Alternative, that demonstrates improved quality of life for both residents and co-workers, less medication, greater economy of work force, and maximization of human potential.
- Establish consensus of all parties re. the organization’s Core Values. Keep Core Values at a minimum, e.g., three to five.
- Co-create a Purpose Statement that uniquely, even audaciously, identifies your overall purpose to which all parties can relatae and aspire to accomplish. Keep this to one sentence.
- Co-create a Credo that captures your organization’s Belief System in a couple of sentences.
- Co-create “Behavioral Basics” that identify a code of conduct that provides guidance for every staff member in its interactions with one another, with residents, guests, vendors, etc.
- Conduct regular Residents’ Satisfaction Surveys, as well as co-worker surveys. Analyze, interpret and incorporate data input for continuous improvement of the operation.
- Interview and select personnel in alignment with your “cultural pillars” (Core Values, Credo, Behavioral Standards, etc.)
- Review personnel performance based on “cultural pillars” and job descriptions regularly.
- Reward exemplary performance, with imagination, regularly. Celebrate flourishing community!
- Consider consciously developing lingo, i.e., terminology, that reflects your organization’s values, life-style, work-style, etc.
- For branding purposes, consider development of a Motto or Slogan that reflects your center’s thriving community experience.