Hospitality Consult International offers its services from a total systems approach. By emphasizing the unique, dynamic interconnectedness of all parts of the whole, i.e., leadership, history, interests, needs and aspirations of an organization’s various “stakeholders,” HCI helps to foster a work climate whereby genuine delivery of legendary customer service results in:
- consistently pleasurable and memorable guest, resident, or customer experiences
- heightened professional development and employee satisfaction
- strong financial sustainability.
Together in committed teamwork with the organization’s “key players,” HCI co-creates a management and service style that reaches maximum effectiveness by offering any, or a combination of the following:
- Customized “Listening Intensives” that solicit all-level input (staff and select customers)
- Recommendations for organizational energizing or re-energizing the workforce
- Identification of Core Values, Organizational Purpose, Credo and Modus Operandi (MO) that will drive the organization
- Management Training and Professional Development programs
- Organizational Service Audits
- Employee Satisfaction Surveys and Analyses
We have good reason to believe that part of our success has been our emphasis on the human spirit, i.e., intentionally, tapping into the emotional energy of all people affected by the client company’s enterprise. At HCI we are convinced that this “spiritual dimension” is the nucleus of boundless energy and creativity, which unfortunately seems to lie dormant among many of today’s companies.
Interestingly, however, a rising number of progressive companies, both in the US and abroad, are starting to acknowledge that spirit in business is a long-overdue, underestimated key in achieving product or service excellence. Since 1995, Spirit in Business, also sometimes referred to as “Spirit-at-Work” conferences have been held annually throughout the world. Jurgen Ahlers, HCI principal, has attended several, and given presentations. It is no coincidence that many top executives of these progressive companies sprinkle their vocabulary with such references as “our corporate soul,” or “the spirit of our company.” Maybe, a rediscovery of the classic concept: esprit de corps?
Some of the companies that have played leading roles in the progression of these conferences are:
|The Body Shop||The Galvert Group|
|Patagonia Sports Wear||Green Mountain Coffee|
|American Express||The World Bank|
This notable recent development is not simply a by-product of New Age thinking. Interestingly, the roots of the Spirit-in-Business movement are deeply embedded in the fertile ground of the teachings of ancients such as Lao Tzu, the Buddha, Confucius, prophets of the Hebraic tradition, Jesus and Mohammed. Indeed, Bob Galvin, former CEO of Motorala, said: “theology is very practical business.”
Our emphasis of spirit at work interfaces economics, spirituality, business, ecology and “right livelihood” finding common ground. Life-affirming work, driven by timeless values result in an inextricable web of relationships: people, planet and profits.
A fine hotel, for example, needs today to be so much more than a fancy place to stay. Above all, it needs to provide a pleasurable experience that will be fondly remembered. It’s the energy of the place that will generate buzz and thus, greatly affect the bottom line. The key question is: how to generate and sustain authentic, pleasurable, memorable energy?
HCI’s highest calling is to help clients discover their unique identity and transform that identity into “second nature” everyday interactions at every level of the organization.
We render our services to start-up projects, as well as to established hospitality and business operations throughout the world. Projects include fine hotels, resorts, spas, conference centers, air and cruise ship lines, assisted living facilities, as well as other public and privately owned business organizations. We have also been instrumental in merger/acquisition culture enhancement initiatives that deepen the dynamic of the newly emergent, intentionally unifying culture.